Cyber Medical Billing Services Privacy Policy
February 12th, 2025
SCOPE AND PURPOSE:
This privacy policy (“Policy”) outlines how Cyber Medical Billing and its affiliated entities (referred to as “Cyber Medical Billing,” “we,” “us,” “our”) collect, use, and disclose information obtained from you through various websites and applications, including www.cybermedicalbilling.com, that link to this Policy (collectively referred to as the “Sites”). This Policy also applies to offline data collection, such as when you visit our offices, attend Cyber Medical Billing events, or engage with our representatives elsewhere.
This Policy does not apply to third-party websites linked on our platform or to any Cyber Medical Billing product offerings with separate privacy policies. We do not control third-party privacy practices and advise reviewing their policies separately.
Cyber Medical Billing processes data on behalf of healthcare providers per our agreements. These agreements may require Business Associate Agreements (BAAs) under the Health Insurance Portability and Accountability Act (HIPAA). Your healthcare provider may have independent policies regarding data collection and use. Please review their privacy policies accordingly.
WHAT ARE THE SERVICES PROVIDED BY CYBER MEDICAL BILLING?
Cyber Medical Billing, headquartered in the United States, delivers network-enabled solutions to healthcare providers nationwide. Our cloud-based healthcare solutions include electronic health records (EHR), patient engagement tools, and revenue cycle management services. More details can be found in the “About” section of www.cybermedicalbilling.com.
SMS Communications Policy for Cyber Medical Billing
This Privacy Policy explains how we collect, use, and secure your data, particularly in relation to SMS communications. By using our services, you agree to these practices.
Types of Information Collected
We collect the following information to deliver our services:
Healthcare Provider Data: Practice name, tax ID, NPI numbers, billing addresses, provider credentials, and contact details.
Patient Data: De-identified patient billing information (insurance details, service codes, claim data) for claims processing.
SMS Opt-In Data: Phone numbers provided for SMS communications.
Consultation Requests: Information submitted via our contact form to schedule consultations (e.g., practice size, service interests).
How Information is Collected
Direct Submission: Through secure web forms, email, service agreements, or consultation requests.
Healthcare Systems: Secure data transfer from EHRs, practice management software, or insurance portals.
SMS Opt-In: Explicit consent via checked boxes on forms or signed agreements.
Purpose of Data Collection
Your data is used to:
Process medical claims and manage revenue cycles.
Verify provider credentials.
Send critical updates via SMS.
Schedule and conduct consultations.
Ensure compliance with HIPAA and HITECH regulations.
Data Security Measures
We adhere to strict safeguards, including:
HIPAA Compliance: Encrypted data storage and transmission.
Access Controls: Role-based access restrictions.
Audits: Regular security assessments.
Employee Training: Annual HIPAA and cybersecurity training.
Data Sharing Practices
Healthcare Partners: Data is shared only with authorized healthcare providers, payers, or clearinghouses.
Third-Party Vendors: Trusted partners (e.g., EHR platforms, billing software) bound by BAAs.
Legal Obligations: Data disclosed only when required by law.
No Marketing Sharing: SMS opt-in data and consultation request details are never shared for marketing.
User Rights
Healthcare Providers: Request access, corrections, or deletion of data.
SMS Opt-Out: Reply STOP to unsubscribe.
Patients: Direct inquiries about patient data to your healthcare provider.
Contact Information
For privacy inquiries:
Contact Form: Available on our website
Phone: 888-987-XXXX
Mail:Cyber Medical BillingAttn: Chief Compliance OfficerPO Box XXXXSeattle, WA XXXXX
SMS Terms and Conditions
Consent for SMS Communications
By opting in, you agree to receive SMS messages related to Cyber Medical Billing services. Your phone number is never shared for marketing.
Types of SMS Communications
Messages may include:
Claim status updates
Credentialing progress alerts
A/R recovery notifications
Consultation reminders
Follow-ups after consultations
Example Message:
“Cyber Medical Billing: Your free consultation is scheduled for [Date/Time]. Reply YES to confirm or RESCHEDULE. Msg & data rates may apply. Reply STOP to opt out.”
Message Frequency
Expected SMS volume: 30–120 messages per day across all users (depending on service activity).
Potential Fees
Standard carrier messaging rates may apply. Cyber Medical Billing does not charge for SMS, but international rates may vary.
Opt-In Method
Explicit consent via checked box on forms, agreements, or consultation requests.
Opt-Out Instructions
Reply STOP to unsubscribe (confirmation will be sent).
Reply START to resubscribe.
Standard Disclosures
Message frequency varies.
Message and data rates may apply.
Need Assistance?
Contact us via:
Phone: 888-987-XXXX
Contact Form: Available on our website
Mail:Cyber Medical BillingAttn: Chief Compliance OfficerPO Box XXXXSeattle, WA XXXXX
Cyber Medical Billing reserves the right to update this Policy. Continued use of our services constitutes acceptance of these terms.